Darryl
Outstanding in all respects so far (not all modules have been used yet, but more will be used early 2024). It did take some time to set up the "shell" but was well worthwhile. Data imports... were easily done. Congratulations to the entire MEX team.
Pros:
There are numerous positive aspects to MEX - security, flexibility, automation and cross liking of data and reporting functionality. A very significant aspect is the excellent help files and support offered by everyone at MEX. I have been looking for something like this for a very long time and am more than happy with everything and everyone. As mentioned, great help files and you tube videos.
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David Webster
Firstly, MEX is user friendly, very easy to navigate through all the modules. Mex catalogue for spares is extremely important to us and is easy to set up and maintain. Currently introducing... barcoding to our catalogue. Customer support is clear & very helpful when required.
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Barry
The team at MEX are very helpful and obliging. They are quick to respond to requests for help, and in the four and a half years of administering MEX through full implementation cycles, I don't think they have ever said 'we can't do that'... to calls for product customisations. MEX Maintenance is value for money, easy to set up and implement. It's intuitive to use for the end user. The product allows for a lot of nifty user customisation functions which enables the support of client management of work processes.
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Philip
MEX is already showing the business that we are top heavy with trades waiting around for break downs, with this information we now can plan more effectively by having trades onsite when required to carry out planned maintenance... activities and not just be a breakdown team giving them more machine up-time. MEX is by far one of the best CMMS I've used so far in my career its functionality makes it an easy system to implement which intern gives eases of use to the end user (maintenance trades), Also regions is a great tool to setup multiple site locations across the business ensuring we have a standardised asset tree and control files.
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Craig
Great system, easy to use and very user friendly.
In my previous role I used Mainpac and the difference between the 2 systems is chalk & cheese, MEX is the better system by far...
in my eyes.
I used MEX some years ago when it was first being introduced and found it to be really easy to use back then. I am now using the product on a daily basis to manage multiple sites for all of their Maintenance needs from Preventative Maintenance to Purchasing, the system has a lot to offer. I dont really have any problems or dislikes with the system, anything I'm unsure about only requires a quick phone call to MEX to assist in helping me sort this out
Great system, easy to use and very user friendly
.
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Peita
Asset management, Work Order management, Key management, Request Listings and always willing to help whenever I call and all staff are kind, polite and helpful.... No one has ever been dismissive or rude.
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Leah
The running of our monthly PMS - MEX assists in running the script. We have had a couple of hiccups in that I was not aware of what the script did when the PMS ran, however, over the last few months we have managed to iron out... everything. MEX consultants/staff are great, helpful and always friendly MEX is relatively easy to use and meets the businesses needs and most especially the needs of the Client
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Joshua
From our initial dealings with the MEX team they were extremely helpful. They did not hesitate to come to our office and give us a professional and highly informative demonstration.... MEX has allowed us to effectivelymanage our clients asset registers and assign structured preventative maintenance schedules to these assets. We are able to record all history and report on the complete lifecycle of an asset. Although MEX has
virtually infinite combinations in relation to how you wish to set up your asset register MEX is very user friendly and the level to which you want to use it is up to the user, it has the capacity to be a very powerful management system across all areas of maintenance from reporting, to issuing work orders, managing invoices, tracking depreciation, flagging insurance expiry dates and police checks, the list goes on . Overall we are very happy with the MEX CMMS system and their customer service is second to none. We highly recommend MEX.
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Viniana
Comments: Business problems that were faced before was visualization of data collected and with this MEX Version 15, it has what I need...now. It is easy to use and visuality of data on the dashboard creates a more professional approach in delivering my reports to my superiors.
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