Contacting MEX Support
We’re Here to Support You – Wherever You Are
Despite the challenges posed by COVID-19, the MEX Support Team remains fully committed to assisting our customers. Whether we’re working from the couch at home or in the office, providing exceptional customer service and support is at the heart of the MEX DNA.
Our Commitment to You
At MEX, we’re passionate about making your experience a positive one. From answering your questions to ensuring a smooth installation process, our team is here to help keep your operations running seamlessly.
Unlike automated systems, our team consists of real people dedicated to delivering personalized support. We understand the frustration of speaking to machines, which is why we make it a priority to provide human interaction every step of the way.
Support Availability
Our Support Team is based in Queensland, Australia, and is available to assist you:
- Monday to Friday
- 7:30 AM – 5:00 PM AEST
No matter your query, we’re here to help you navigate challenges and get the most out of your MEX system.
New Ways to Reach Us
COVID-19 has changed how we work, and we’ve evolved alongside it to provide more ways for you to connect with our team. Here’s how you can get in touch:
- Email: support@mex.com.au
- Live Chat: www.mex.com.au
- Phone: +61 7 3392 4777
No matter the method, our team is ready to assist you with any issues or questions you may have.
Reporting Issues to MEX Support
To ensure we can resolve your issues efficiently, we’ve created a guide on the best practices for reporting problems to MEX Support. You can read it here: Reporting Issues to MEX Support.
We’re Here for You
As we adapt to a changing world, we remain steadfast in our commitment to support you through it all. Whether you need help troubleshooting, guidance on new features, or advice on best practices, the MEX Support Team is just a message or call away.
Get in touch with us today!