Get the most out of your MEX System with an AMA
To be able to look after our customers, we offer a comprehensive support service through the MEX Annual Maintenance Agreement (AMA). The AMA is the easiest and most cost-effective way to ensure your system is running at its best.
Our technical staff are experts in all areas of the system and are readily available to answer the toughest questions to your trickiest maintenance needs. The MEX Support Team is full of real people who are completely based in Australia who are available Monday to Friday 7.30am – 5.00pm AEST.
Customers who enter into an AMA, benefit from receiving continual updates and upgrades to the software, ensuring optional performance and productivity. The MEX Maintenance Agreement goes a long way in keeping your maintenance in tune, on time and in compliance, as the software is continually evolving with the maintenance world.
The following benefits are provided to all customers who hold a valid AMA:- Unlimited* phone and email support from our Technical Support Department
- All product upgrades and updates
- Access to the MEX User Portal
- Priority bug fixes
- Regular E-News
- Access to the MEX Report Library
While the choice is yours, entering into a Maintenance Agreement is highly recommended and you can do so at any point in time. The cost is determined by the number of licenses held by your business. For further information please contact our Sales team at sales@mex.com.au or phone +61 7 3392 4777.
If you are interested in taking advantage of some of our additional modules, please click on the links below to find out more information
*Please note with the new MEX Report Designer, Report Editing is not supported by MEX Support. Our team can guide you to the Report Designer and help get you started, what you do from then on is not supported.